How do I receive support?

This article will explain:

• What our different support channels are
• When to use our different support channels
• What you need to do to be eligible for support

If you need help you can always contact support. Below are our associated support contact options and their uses.

Contact details	When to use
Phone 1300 667 067	Emergencies*, Questions, issues and Configurations
Lodge A Ticket Online help.ordermate.com.au/hc/en-us/requests/new	Non-emergency Questions, issues and Configurations
Online Help Guides help.ordermate.com.au	How to's and guides relating to your OrderMate system.
The OrderMate Portal portal.ordermate.com.au	Lodge a support request by clicking the "Support" icon in the menu on the left hand side. For Non-emergency Questions, issues and Configurations

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